Speaker: Kimm Wuestenberg MHI, MLS(ASCP)cm, LBBP, CPHQ

This session will highlight some of the key tools and philosophies of various process improvement methodologies. Kimm will share how to utilize these tools for a targeted approach to performance improvement and sustaining change.

Learning Objectives:

• Brief overview of Total Quality Management’s progression into current process improvement methodologies, including Kanban, Agile, Scrum, Six Sigma, Lean Six Sigma and Design Thinking.

• Description and utilization of various process improvement tools such as Force Field Analysis, Ishikawa Diagram, Affinity Diagram, Kanban Board, Sprint/Scrum Sessions, and more.

• Demonstrate the application of these learnings in a guided walk through of an award-winning rapid cycle performance improvement project, including lessons learned.