Speaker: Megan Turby, M.S.Ed, CHC, CPHQ

In this session we will discuss how to involve all leaders, managers and staff as appropriate to achieve continuous survey readiness in your healthcare setting. By implementing various regular chart reviews, observations, and education; everyone on your team can be confident and prepared any time a surveyor shows up for evaluation of your services and operations.

Learning Objectives:

• How to coach key stakeholders for their role on the survey process.
• Survey preparation techniques and how to implement them.
• Best practices for collaborating with surveyors while on-site.
• How to address survey findings and develop strong corrective actions.