You have learned the basics, now it is time to move forward. This learning lab is designed to take you to your next level in utilizing performance improvement tools. This learning lab will also introduce you to several tools that have not been widely utilized such as the affinity diagram, lotus diagram, prioritization matrix and more. The presenter will walk through several real world examples.A copy of presentation is included. Earn 1 CPHQ CE credit upon completion and evaluation of the activity. Presenter: Susan Mellott, PhD RN CPHQ FNAHQ
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Credit CPHQ CE: 1.0
Tag(s) Performance & Process Improvement, Health Data
Analytics
Learning Objectives
Describe at least three performance improvement tools that are not commonly used in performance improvement
Describe how to utilize an advanced run chart
Describe the capabilities of the Pareto beyond a basic Pareto
About the Presenter:
Over the past thirty plus years Dr. Mellott has focused on healthcare quality in multiple settings including hospitals, long term care centers, home health settings, clinics, and networks. She has experience with patient safety, improving patient/customer satisfaction and quality, decreasing costs, medical staff credentialing, OPPE/FPPE, and other areas while involving teams from the facility, including physicians and administrative staff. She has extensive experience with the survey process, especially with DNV and The Joint Commission on standards and surveys. Currently, Dr. Mellott is the President, CEO of Mellott & Associates, which provides consulting services to healthcare facilities and groups. Dr. Mellott is also an Associate Professor for Texas Women's University in Houston, Texas nursing program. Dr. Mellott is a member of the State of Texas Healthcare Acquired Infections/Preventable Adverse Events Advisory Board. Dr. Mellott has held CPHQ certification since 1991 and has been a Fellow of the National Association of Healthcare Quality since 1999. She obtained her certification in patient safety (CPPS) in 2015. Dr Mellott has numerous publications and addresses groups around the country regarding healthcare quality and performance improvement.
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Technical Requirements: web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).
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