Speaker: Cheri Graham-Clark MSN, RN, CPHQ, CPHRM, ASQ CSSBB, FNAHQ
Details: The purpose of this session is to provide how to apply practical tools such as the NAHQ leadership development model and HQ Essentials for new quality leaders. Utilizing tools in leadership can accelerate the success of new quality leaders during transitions. Obstacles such as staff engagement, and organizational understanding of quality and the quality professionals’ role are common. Having an objective approach of assessment of self as a leader, staff competency and organizational knowledge and capacity allows for thinking and acting within a framework during accelerate professional learning. The ability to focus on the right quality work in the organization, the right development work for success of the quality staff and still have time left for your own leadership development as a quality leader are paramount to survival in today’s healthcare landscape.
Cheri has over 25 years experience in healthcare. She has had a diverse nursing career including over 15 years in healthcare leadership roles in the private and public sector. Areas of nursing experience: medical-surgical nursing, case management/social work-Elderly and HIV/AIDS programs, community collaborations; skilled nursing facility-leadership; program management and leadership for community and hospital based case management as well as diabetes inpatient NP/CM model; patient safety and environmental/worker safety, healthcare disaster preparedness, risk management, healthcare regulatory and performance improvement. Quality experience includes settings of long-term care, case management/population health and acute care hospital.
In 2015, Cheri joined Kaiser Permanente as the Quality Director for San Diego Service Area providing quality oversight and coordination for hospital and health plan quality. Prior to joining KP, she provided executive leadership for quality improvement and patient safety at two hospitals of Sharp HealthCare as well as worked within the health system as a Lean Six Sigma Black Belt facilitating multi-hospital and medical group projects that improved processes across the continuum of care. For seven years she was an Associate Faculty for the University of Phoenix in Nursing and Healthcare Administration programs. Cheri has served on the California Council for Excellence Board of Directors as well as, the Board of Judges for the California Awards for Performance Excellence (CAPE). In 2014, Cheri served on the Malcolm Baldrige National Quality Award (MBNQA) Board of Examiners. Since 2010, Cheri has served in various volunteer capacities. She is a Senior Member of ASQ and has served the ASQ Healthcare Division. She is a Past President of California Association for Healthcare Quality (CAHQ) and currently serves on the National Association for Healthcare Quality (NAHQ) Board of Directors. Current hobbies are photography and writing.
Learning Objectives:
- By the end of the session the participants will be able to list in a 3-2-1 handout at least three concepts that they learned on self, staff and organizational assessment.
- By the end of the session the participants will be able outline in a 3-2-1 handout and choose two tools that they can incorporate into their work as quality leaders.
- By the end of the session the participants will be able to discuss with other session participants one leadership concept or tool that they will investigate further after the session and document it on a 3-2-1 handout.