Learning Lab: 10 Ways to Raise Your HCAHPS Scores
Speakers: Denise Haynes, RN MSN MBA CCRN and Doug Serrano, BBA MMS MMAS
Date/Time: Thursday, August 27, 2020 12:00-1:00 PM CST
Date/Time: Thursday, August 27, 2020 12:00-1:00 PM CST
This Learning Lab is for those who are committed to achieving and sustaining top decile performance in every dimension of patient satisfaction with their health provider experience. This session will present concrete examples of effective, systematic approaches that have been used by role model organizations to achieve benchmark-level results in each of the HCAHPS-associated dimensions of Value-Based Purchasing:
• Communication with Nurses
• Communication with Doctors
• Staff Responsiveness
• Care Transition Measure
• Communication about Medicines
• Discharge Information
• Cleanliness & Quietness of Hospital Environment (combined)
• Overall Rating of Hospital
If you’re looking for a disciplined and organized process to get better as an organization at caring for your patients and your community, this session can help!
• Communication with Nurses
• Communication with Doctors
• Staff Responsiveness
• Care Transition Measure
• Communication about Medicines
• Discharge Information
• Cleanliness & Quietness of Hospital Environment (combined)
• Overall Rating of Hospital
If you’re looking for a disciplined and organized process to get better as an organization at caring for your patients and your community, this session can help!
Learning Objectives:
- Apply evidence-based, systematic approaches to improve all dimensions of HCAHPS
- Improve reimbursement based on improved HCAHPS scores
NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact NAHQ Customer Service at 847.375.4750 or info@nahq.org with questions prior to purchase.
Credit
CPHQ CE:1.0
Publisher
NAHQ
Courses in package: