On-Demand Learning Lab: Crisis Command Culture and Healthcare Quality Professionals

The primary purpose of a crisis command culture is the ability to make good decisions rapidly, and coordinate and communicate activities and information efficiently. As Healthcare Systems and Hospitals adopt this culture as part of their COVID-19 response, they have learned that one top characteristic of an effective incident command structure is assigning staff members to leadership roles based on skillset and experience, and that healthcare quality professionals are uniquely suited to be successful in these roles.

During this session, you will:

Learn how a crisis command culture helps coordinate activities and communication through strong structure and effective leadership.
Learn why healthcare quality professionals are well-suited for incident command roles.
Learn how NAHQ's competencies framework ensures that healthcare quality professionals have the skills needed to effectively lead organizations through a crisis response.

Speaker: Nidia S. Williams, PhD, MBB, CPHQ, FNAHQ

Nidia S. Williams, PhD, is Vice President of Quality & Patient Safety for the Lifespan Corporation in Providence, Rhode Island where she is responsible for the operational oversight of core quality and patient safety functions, including coordinating process and performance improvement initiatives for achieving clinical,operational, and service excellence. She received her Bachelor andMaster degrees in Speech/Language Pathology from UMass/Amherst and completed post-graduate level studies at Boston University School of Medicine. Additionally, she is a certifiedTapRooT® Instructor and has participated as a Baldrige examiner in the MassachusettsMassExcellence program. Dr. Williams earnedher Lean certification and Six Sigma Black Belt and Master Black Belt at the Executive Development Center at Bryant University in Rhode Island, received her PhD in Population Health at Northeastern University in Boston, MA, and was awarded fellowship in NAHQ in 2017. Dr. Williams currently serves on the editorial board for the Journal of Healthcare Quality and is currently chair of the NAHQ Competencies Commission and a member of the NAHQ Board of Directors.

Credit CPHQ CE:1.0

Tag(s) On-Demand, Learning Lab, Leadership, Complimentary Member Benefit (Sign In required)

Courses in package:

	Title	Credit	Format	Location
1	Recorded Learning Lab: Crisis Command Culture and HQPs View Details
2	Handout - Command Center Culture and HQPs View Details
3	5 things COVID-19 taught quality experts about leading during an emergency View Details
4	Adopt a Crisis Command Culture During the Coronavirus Pandemic View Details
5	Webinar Evaluation View Details