Earn CPHQ Continuing Education credit through your subscription to the Journal for Healthcare Quality (JHQ). Read the JHQ CE article in the May/June 2021 issue, “Enhancing Residents’ Warmth in Greeting Caregivers: An Inpatient Intervention to Improve Family-Centered Communication," score at least an 80% on the quiz, and complete an evaluation. A copy of the article is included.
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Learning Objectives:
- Describe the linkage between provider communication and experience of patients and families.
- Identify the study’s primary intervention to improve the quality and warmth of residents’ greetings of caregivers.
- Identify the study’s statistical technique used to assess improvement of the primary outcome.
- Describe the model for improvement used in this study.
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