Learn from one of the first Chief Experience Officers in healthcare. In this session, Dr. Airica Steed, RN MBA Ed.D, shares inspirational lessons learned and obstacles overcome as an innovator in the space where quality and experience come together to improve patient care.
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Dr. Steed currently serves as the Enterprise Chief Experience Officer (CXO) and Clinical Assistant Professor at the University of Illinois Hospital and Health Sciences System. She was featured on the cover of Modern Healthcare's December 13, 2014 issue and is the first person to hold the title of CXO for UI Health, which is a new C-Suite role that exists in less than 1% of healthcare organizations across the country.
Learning Objectives:
- Discuss burning impetus to embrace transformational leadership.
- Highlight practical approach and leading practices to continuous improvement, including excerpts from a “real world” experience.
- Share inspirational lessons learned and obstacles overcome from one’s personal transformational leadership journey.
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Technical Requirements: web browser and internet connection; pop-up windows enabled; Adobe flash player version; computer equipped with audio output (speakers or headphones).
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