In this webinar Dr. Gallagher will break down the foundational components of Communication and Resolution Programs (CRPs) and explain why they are a best practice to address patient harm. Core elements will include:

• An overview of CRPs and how they are a different approach to address patient harm
• An examination of the current state of CRPs, including the challenges and opportunities
• An introduction to the steps in the CRP process
• A preview of CRP implementation strategies
• The presentation will conclude with time for audience to ask Dr. Gallagher their CRP-related questions.

Learning Objectives:

• Understand the critical role that CRPs play in reducing suffering of patients, families, and clinicians after harm events
• List the core elements in the CRP process and why each of them matter
• Describe 3 keys to successful CRP implementation and 3 obstacles to avoid
• Articulate the ROI of a highly reliable CRP process